Warranty Information

Hyundai Power Products UK Manufacturer’s Warranty

Important: Genpower Limited is the UK importer and distributor of Hyundai Power Products.

Hyundai portable power products are covered against defects in materials and workmanship for the applicable warranty period from the original date of purchase. If a fault is covered under warranty, Genpower Ltd will repair or replace the defective part or product at its discretion.

To process a warranty claim, we may require:

Model number
Serial number
Proof of purchase
Service records (where applicable)

Warranty Periods

3-Year Warranty (Standard)

Applies to most portable power products, except where listed below.

2-Year Warranty

Applies to:

Air Compressors
Welders
Robotic Lawnmowers
Power Stations
Jump Starters

2-Year Warranty (Special Terms)

Applies to 1500rpm Diesel Generators, subject to:

Service records
Maximum 500 hours per year
Separate warranty terms

1-Year Warranty

Applies to:

3000rpm air-cooled diesel products (maximum 1,000 hours)
Hot pressure washers

Inverter & Open-Frame Petrol Generators

These products carry a 3-year warranty, limited to a maximum of 1,000 hours use (whichever occurs first).

Products Powered by Hyundai Engines

Products powered by Hyundai engines (including the P1 Power Equipment series) carry a 2-year warranty.

Usage Type and Warranty Cover

Residential / Non-Commercial Use

Covered for the full warranty period and includes:

Parts
Labour
Carriage

Commercial / Hire Use

Commercial use: 1 year warranty
Hire use: 90 days warranty

This cover includes parts, labour and carriage from the date of purchase, subject to the terms and exclusions below.

Warranty Policy Notes

Warranty runs continuously from the original date of purchase
Warranty does not restart after repair or replacement
Warranties are not transferable
Warranty is valid only if the machine has been maintained and serviced in line with the manufacturer’s documentation, using recommended oils/fluids where applicable
Service history (including dates and hours, where applicable) may be requested by Genpower Ltd

If Your Machine Develops a Fault

Please contact Genpower Ltd aftersales first. Our team will guide you through basic diagnostics to help identify the issue.

In many cases, faults can be diagnosed over the phone and resolved quickly, including parts-only support where appropriate.

If we cannot resolve the issue remotely, we may ask for the machine to be returned for inspection and testing.

Collection, Transit and Warranty Returns

Collection During Warranty

Genpower Ltd can arrange collection of goods within the warranty period.

If the fault is confirmed as a warranty fault, collection, repair and return will usually be free of charge.

Extended Postcode Areas

For extended postcode areas (including Highlands and Islands), a carriage contribution or surcharge may apply.

If the Fault Is Not Covered Under Warranty

If the fault is found to be non-warranty (for example due to lack of servicing, lack of maintenance, misuse, or damage), the customer will be responsible for:

Transportation
Handling
Workshop labour charges

Extended postcode surcharges may also apply.

Customer Responsibilities Before Collection

The customer is responsible for:

Draining all fuel and oil from the machine
Safely and securely packaging the machine for transit (we recommend keeping the original packaging where possible)

Responsibility in Transit

Genpower Ltd accepts responsibility for the machine only once it has been received and inspected at our premises.

Return of Repaired Goods

Once repairs are complete, we will arrange return delivery.

Please note:

Highlands and Islands may incur a surcharge
For the Channel Islands, it may be more cost-effective for the customer to send the unit to a mainland address, and we will collect and return it from there

Inspection, Repair and Replacement

At Genpower Ltd’s discretion, we may:

Repair the product
Repair or replace failed components
Provide a like-for-like replacement

If any costs fall outside warranty cover, we will notify you before any chargeable work is carried out.

Parts-Only Warranty Requests

Customers may request parts under the warranty agreement.

Where possible, we can accept clear photographic evidence of a failed component if it appears to be a manufacturing defect.

If photographs are not sufficient, the failed part must be returned to Genpower Ltd for inspection. If the part is confirmed as a manufacturing defect, a replacement part will be issued.

Warranty Limitations and Exclusions

The following are not normally covered under warranty (this list is for guidance and is not exhaustive):

General Exclusions

General wear and tear
User misuse
Lack of maintenance as described in the user manual
Improper installation or storage
Accidental or impact damage
Unauthorised repairs carried out during the warranty period
Product modifications (including wiring, filters, or other alterations)

Environmental and Operating Damage

Water ingress, submersion, or external water damage
Frost damage
Overheating caused by excessive ambient temperatures or poor ventilation
Damage caused by use in a marine environment
Incorrect pressure, operating conditions, or modifications
Overloading (all machines)
Underloading (generators)

Fuel-Related Issues

Contaminated fuel
Stale fuel
Incorrect fuel/oil mixture
Incorrect fuel type

Transit Damage

Damage in transit is not covered by warranty.

Transit damage must be reported to Genpower Ltd within 24 hours so we can raise a claim with the courier.

Product-Specific Conditions and Exclusions

Inverter/circuit boards and transformers on welders and inverter generators are covered for 2 years, but overloading damage is not covered
Welder damage caused by dust or grit ingress is not covered
Warranty may be void if service records are not kept (where applicable)
This warranty is only valid for goods imported and distributed in the UK by Genpower Ltd
If the product is outside the UK, warranty cover is provided to and from a UK address only
Genpower Ltd does not provide warranty cover for Hyundai products not distributed by Genpower Ltd

Service Items and Wearing Parts

Service Items (1-Year Warranty, Subject to Fair Wear and Tear)

Examples include (but are not limited to):

Spark plugs
Carburettors
Gaskets
Filters
Recoil units
Cables
Clips
Hoses
Lances
Trigger guns
Reels
Seals
Pump valves
AVRs
12v batteries
Key fob batteries

Wearing Items (90-Day Warranty)

Examples include (but are not limited to):

Belts
Brushes
Bushes
Bearings
Blades
Trimmer heads
Chains
Bars
Wheels
Tyres

Batteries and Chargers

Lithium-ion batteries and chargers are covered by a standard 3-year warranty.

Power Tools

Power tools are covered against breakage/manufacturing faults, but not wear and tear or overuse.

Faults Within 30 Days (Repair, Replace or Refund)

If your product develops a fault within 30 days of delivery, Genpower Ltd will usually:

Repair the product
Replace it with a like-for-like product
Provide a refund

If a replacement is issued, please allow up to 14 working days for inspection of the original returned unit.

If no fault is found, the original unit may be returned and carriage charges may apply. Damage caused by misuse is not covered.

During peak periods, timescales may be longer.

Returns, Cancellations and Change of Mind

For full returns and cancellation details, please visit our dedicated pages:

Change of Mind (Summary)

Unused items in original unopened packaging may be returned within 14 days. A minimum 5% fee applies for return carriage/restocking. Items over 70kg may incur full return courier charges.

Order Cancellation Timing (Summary)

If your order was placed:

Before 2pm: cancellation must be notified by 2:30pm the same day
After 2pm: cancellation must be notified by 9am the next working day

If cancelled after dispatch, pick, or loading, courier charges may still apply. Refunds will not be processed until returned goods are received.

Terms and Conditions

For full terms and conditions, please see:

Link to include:

Terms & Conditions

Contact Details (Aftersales / Service)

Service Department
Genpower Ltd
Isaac Way
Pembroke Dock
Pembrokeshire
SA72 4RW

Email: service@genpower.co.uk
Telephone: 01646 687880 (select Aftersales)