Order Tracking

 Shipping & Delivery

Here at Hyundai Power Products, we're working hard to ensure that all orders are unaffected by recent events whilst keeping our team as safe and well as possible. We urge our customers to follow the latest advice and to stay alert and to stay at home as much as possible. We are working closely with our couriers to ensure there is little to no delay in deliveries. Our current courier performance is 1 - 3 working days, but there might be a slight delay in our couriers making delivery tracking available for your order. Thank you for your patience.

In most cases, a product on our website will give you an indication of the current stock availability, but shipping is not uniform for all products. We maintain fantastic relationships with all of our suppliers and we aim to get products to customers within 3 business days of the order being taken. This availability is based on information from our suppliers and from sales and supply patterns. The availability information given is a guide only and not a guarantee as there are external factors that we may not have control over.

Please be aware that in most instances, when you order items which have different delivery times the longest delivery time will apply to all of your order. If you would like to receive items with shorter lead times sooner please call us on 01646 687 880 - an additional delivery charge may be payable if you choose to split your order.

1500rpm machines or larger diesel gensets, however, are typically priced on application and all depend on the destination. We will be happy to quote on any large diesel generator and discuss your needs over the phone or via email.

Most orders placed before 12 pm on a business day will be shipped from us on the same day provided the product is in stock. If you need to be certain an item is in stock and available, or if you need a lead time, it's worth calling our sales team on 01646 687 880.

Pricing for extended shipping areas like Northern Ireland, the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes not included for free UK mainland delivery by our couriers can be obtained also by calling our offices.

Please note that the processing of a payment and acknowledgement email does not constitute a legally binding contract. In the case of mispricing, changes in stock quantity, or if we believe the machine will be misused, we reserve the right to cancel the order and provide a full refund.

ACCEPTING DELIVERY: Please be aware that you MUST check the condition of your product(s) IMMEDIATELY upon delivery. If an item is delivered damaged you must notify us within 48 hours. We cannot consider claims for transit damage beyond 24 hours following delivery.

N.B. Although the below chart is accurate, it does not apply to all products due to volumetric weights and specific postcode areas. Please call if you have any queries about shipping charges before you place an order on our website.

Carriage is also chargeable on all parts and items under £50 in value, and our sales team may contact you for after a sales order has been made if additional carriage surcharges need to be applied.

 

Please note that orders under £50 may incur an additional delivery cost, which we will notify you of soon after the order is placed.

Hyundai Power Equipment are able to track the progress of your order or provide you with a tracking number for delivery.

For more information on delivery and shipping, please visit our Customer Service page.

Alternatively, to speak to someone about your order status, call 01646 687 880 or email our Accounts department at:

sales@hyundaipowerequipment.co.uk

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